سياسة الخصوصية

Rafeef Privacy Notice

At Rafeef, we value your privacy and are committed to protecting your personal data. This Privacy Notice explains how we collect, use, and safeguard your information when you interact with our website, mobile application, and other services.

Information Collection

When you access the Rafeef website or app, we may automatically collect certain technical information, including:

•          Your IP address

•          Access time and date

•          Your internet service provider

•          Device, browser, and operating system details

This information is used for system optimization, security, and analytics.

Use of Personal Data

We may use your personal information to:

•          Process your bookings and reservations

•          Offer personalized services based on your preferences

•          Conduct internal research, statistics, and user behavior analysis

•          Ensure the security of your account and transactions

Rafeef never shares your personal or company data with third parties for advertising, marketing, or promotional purposes, unless explicitly required by legal obligations or your direct consent.

Credit Card Security

Your payment information is processed through secure, encrypted channels and is never stored on our servers or shared with third parties. We use industry-standard security practices, including SSL encryption, to protect sensitive data such as credit card numbers and passwords.

Access and Control

Only you and authorized Rafeef personnel have access to your data. Other users cannot view or edit your personal information.

You can always review and update your profile, company details, or saved preferences through your Rafeef account settings.

User Responsibility

You are responsible for keeping your account credentials (e.g., password) confidential. All bookings and transactions made under your account will be considered authorized by you. If you are using a shared device, please ensure you log out before leaving the Rafeef platform.

Data Collection Channels

We may collect your personal data through:

•          Rafeef offices, call centers, or partner agencies

•          Our website or mobile app

•          Social media channels and email communications

•          Customer support interactions

•          Publicly available resources or forms you submit voluntarily

Data may be collected in written, verbal, or digital form, via both automated and manual processes.

Purpose of Processing

Your data is processed to:

•          Deliver our services effectively

•          Provide tailored travel solutions based on your behavior and preferences

•          Maintain legal and commercial integrity of Rafeef and our partners

•          Fulfill obligations regarding internal operations, security, and communication

Contact Us

If you have any questions or concerns regarding our Privacy Policy or how your data is handled, you can reach us through:

Email: support@rafeef.com

Website: www.rafeef.com